3399 Responsible Gaming — a commitment to healthy, enjoyable play within your limits
At 3399, entertainment means fun — not stress. We believe gaming is best enjoyed within healthy limits. This page explains how to play responsibly and where to find help when you need it.
Our Commitment to Responsible Gaming
3399 is committed to providing a safe and entertaining environment for users in Bangladesh. Gaming and betting are a form of entertainment — they should never be seen as a way to solve financial problems or earn an income.
We want every user to engage with our platform consciously, willingly, and within their financial means. 3399's responsible gaming policy is built on exactly that principle.
The whole point of gaming is to have fun. If you ever find yourself feeling stressed or anxious instead of enjoying it, that's a sign it's time to take a break.
What are the signs of risky behavior?
If you or someone you know shows any of the following signs, it's time to take notice:
- Chasing losses by placing increasingly larger bets
- Spending beyond your set budget
- Being unable to stop gaming, or feeling restless when you try
- Prioritizing gaming over family, friends, or work
- Taking out loans or diverting money from essential expenses to fund gaming
- Lying to family or people close to you about your gaming
- Feeling irritable or low when not gaming
If you recognize these signs in yourself, don't try to handle it alone — consider reaching out to a loved one or a professional.
How do you set your time and budget?
Plan ahead for a healthy gaming experience:
Budget Planning
- Set aside a fixed amount (BDT) each week or month dedicated to gaming.
- Once you've reached that limit, stop placing bets — wait until next time.
- Only allocate money for gaming after covering your essential expenses — food, rent, and family needs.
- Chasing losses with bigger bets is a dangerous habit — avoid it.
Time Management
- Set a daily time limit for how long you play.
- Avoid gaming before bed or when you're tired — your judgment is weaker at those times.
- Keep a balance between spending time with family and friends, pursuing hobbies, and other activities.
What self-control features are available?
3399 offers a range of self-control tools to help users build healthier gaming habits:
Set daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be exceeded.
Pause your account for a set period. During the break, logging in or placing bets will not be possible.
If you want to step away from the platform for an extended period, you can request to have your account deactivated.
To learn more about or activate these features, contact us at [email protected] or FAQ View.
Minor Protection
3399 is strictly for adults aged 18 and above. Access by minors is strictly prohibited.
If you have children or teenagers at home, take the following steps:
- Use a password lock on your mobile or computer.
- Never share your 3399 account login details with minors.
- Always log out after using a device.
- Avoid gaming when minors are present.
If you suspect a minor is using an account, let us know immediately.
Seek Professional Help When Needed
Gaming addiction is a recognized health condition. There's no shame in it. Seeking help early is always the smartest move.
If you or someone you know is struggling with a gaming addiction:
- Talk to a trusted family member or friend.
- Seek help from a mental health professional or counselor.
- Reach out to 3399 Support — we'll help you take the right steps.
Remember: gaming is entertainment. The other things in life — family, health, career — always come first. 3399 wants you to stay healthy and happy.
Contact: [email protected]
To activate self-control features or get help:
Maintain Balance in Your Life
Spend quality time with your family — gaming is never a substitute for the people who matter most.
Spend time on exercise, reading, or other hobbies. There are plenty of ways to have fun.
Build a habit of saving each month. Set your gaming budget separately, outside of your savings.
Winning is great, but losing is part of the game. What matters most is that you walk away feeling good — that's the real goal.