399 Privacy Policy — Our Commitment to Protecting Your Information

What Data Do We Collect?

When you use the 399 platform, we may collect the following types of information:

Account & Identity Information

• Name, email address, mobile number
• Date of Birth (for age verification)
• Username & Password (encrypted)
• Identity document details (when verification is required)

Payment & Financial Information

Transaction data is collected when you use local Bangladeshi payment methods — bKash, Nagad, and Rocket. All financial information is recorded in BDT (৳) and stored securely.

Device & Browser Information

• IP Address & Device Type
• Operating system and browser version
• Mobile Network Type (3G/4G)
• Geographic Location (approximate, based on IP)

Usage Data

We analyze usage data — including pages visited, time spent, games played, and bets placed — to continuously improve our services.

How is the collected information used?

3399 uses collected data solely for the following purposes:

• Account Management: To complete registration, login, and account verification processes.
• Transaction Processing: To process deposits, withdrawals, and bonus distributions.
• Service Improvement: To analyze and improve platform performance.
• Customer Support: To troubleshoot issues and provide support.
• Security Assurance: To prevent fraud and unauthorized access.
• Sending Notifications: To send promotions, bonuses, and important updates (with your consent).

We do not sell your data to third parties for advertising purposes.

Cookies & Tracking Technologies

The 399 platform uses cookies and similar technologies — small data files stored in your browser that help improve platform functionality.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring platform security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve platform performance.

Most browsers offer built-in cookie controls. Keep in mind that disabling cookies may limit certain platform features.

Sharing Information with Third Parties

3399 may share information with third parties only in the following limited circumstances:

• Payment Providers: Mobile banking services such as bKash, Nagad, and Rocket, to process transactions.
• Game Providers: Technology providers for Live Casino and slots games.
• Legal Obligations: When required by Bangladeshi law or court order.

These third parties receive only the data necessary for their specific function and are obligated to follow their own privacy policies. Data is never sold or shared for marketing or advertising purposes.

Data Storage, Security & Your Rights

Data Storage & Security

All data collected by 399 is protected with SSL encryption. Passwords are stored in encrypted form and are never kept in plain text. Financial data is held on separate, secured servers.

Your data is retained for as long as your account remains active. Once your account is closed, data is deleted after a specified period in accordance with applicable legal requirements.

Your Rights

As a 399 user, you have the following rights:

• Right to Access: You can request to view the information we hold about you.
• Right to Rectification:You may request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Opt Out of Marketing: You can opt out of receiving promotional messages.

To exercise these rights, contact us at [email protected].

Policy Changes & Contact Information

3399 reserves the right to update this Privacy Policy as needed. For significant changes, registered users will be notified by email or via an on-platform announcement. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

This Privacy Policy is governed by the applicable laws of Bangladesh.

For any privacy-related questions or requests, please contact us:

Email: [email protected]

Or FAQ Section Check it out — you'll find answers to common questions right there.